Summary: Provide on-site maintenance and installation for commercial and/or residential alarm systemsTo perform this job successfully, the Security Systems Technician may be expected to perform some or all of the duties listed:
- Perform routine and emergency service calls as set forth
- Troubleshoot and identify malfunctioning or inoperative equipment
- Replace or repair malfunctioning or inoperative equipment
- Provide documentation of service and hours worked
- Provide documentation and complete reports of inventory and vehicle usage
- Perform preventative and routine maintenance, as needed on existing alarm systems
- Determine backup components to be maintained in stock
- Train new users in operation of the system
- Maintain a good driving record
- Drive company vehicle to perform duties
- Comply with United Alarm’s vehicle policy
- Other duties as assigned by leadership
Knowledge
- Knowledge of company policies, procedures, guidelines, and practices
Skills
- Troubleshooting skills
- Problem solving and analysis
- Self-motivated and a professional attitude
- Excellent communication and listening skills
- Excellent teambuilding, customer service, and interpersonal skills
- Must possess good decision-making skills, be very organized and detail oriented
- Understanding of advanced electrical theory (nice to have)
Abilities
- Ability to use discretion
- Ability to work effectively with others
- Ability to work as part of a dynamic team and be flexible
- Ability and willingness to make key contributions to the growth of the business
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of the organization
- Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to drive at night
- Ability to drive a motor vehicle while seated for periods of up to 2 or more hours
Minimum Qualifications
- High school diploma or general education degree (GED) and one to three months related experience and/or training
- Some related prior experience in military, electrical, electronic, or construction fields, previous alarm system industry preferred
Certificates, Licenses, Registrations
- Must be able to hold applicable provincial and local licenses where required
- Must have a valid driver’s license
- Criminal Record Check
Field Certification would be given an advantage such as CANASA, NICET, etc
*Ideally, the candidate would have a minimum of 2-3 years installation or service experience in the electronic security industry. Knowledge of intrusion alarm systems, video, IP and access control.